At RaRaWin Casino, we believe that gambling should always remain a safe, entertaining, and strictly recreational activity. While the majority of our players enjoy our games responsibly, we recognise that gambling can become problematic for some. As a fully compliant and socially responsible UK operator, we are absolutely committed to protecting our players, preventing underage gambling, and providing you with the tools necessary to stay in control.
We are here to support you. If you ever feel that your gambling is negatively impacting your life, we urge you to utilise the tools and resources outlined on this page.
Recognising the Signs of Problem Gambling
Awareness is the first step in maintaining control. We encourage all our players to regularly assess their gambling behaviour. Ask yourself the following questions:
- Are you spending more time or money on gambling than you can afford?
- Are you chasing your losses in an attempt to win back money?
- Have you ever borrowed money, sold possessions, or left bills unpaid to fund your gambling?
- Do you hide your gambling habits from friends or family members?
- Does gambling cause you stress, anxiety, or interfere with your daily responsibilities?
If you answered 'yes' to any of these questions, we strongly advise you to take a break from gambling and seek professional, confidential support.
Your Player Protection Tools
To help you manage your play, RaRaWin Casino provides a comprehensive suite of responsible gambling tools. These can be easily accessed and managed directly via your account settings.
1. Deposit Limits
We highly recommend setting a deposit limit immediately upon registering. You can set daily, weekly, or monthly deposit limits to ensure you never spend more than your predefined budget. Decreases to your deposit limit take effect immediately. To protect you from impulsive decisions, any request to increase or remove a limit is subject to a strict 24-hour cooling-off period.
2. Reality Checks
It is easy to lose track of time when playing online. Our Reality Check feature allows you to set automated reminders (e.g., every 30, 60, or 90 minutes) that will pause your game and display exactly how long you have been playing, alongside your total bets and losses during that session. You must actively acknowledge this alert before you can continue playing.
3. Time-Out (Cooling-Off Period)
If you need a short break from gambling, our Time-Out facility allows you to temporarily suspend your account for a period of 24 hours, one week, one month, or up to six weeks. During this time, you will not be able to log in, deposit, or play, and we will cease sending you any marketing communications.
Self-Exclusion & GAMSTOP
If you feel your gambling is becoming unmanageable, or if you wish to stop gambling entirely, we offer a formal Self-Exclusion facility.
RaRaWin Casino Self-Exclusion
You can self-exclude from RaRaWin Casino for a minimum period of six months up to five years. Once a self-exclusion is applied, your account will be immediately closed, any remaining withdrawable funds will be returned to you, and you will be completely removed from our marketing databases. Please note: A self-exclusion agreement cannot be reversed under any circumstances before the chosen period has expired.
GAMSTOP (National Self-Exclusion)
As a UK-licensed operator, we proudly integrate with GAMSTOP. GAMSTOP is a free, independent service that allows you to self-exclude from all online gambling companies licensed in Great Britain. If you feel you are at risk, we strongly urge you to register with GAMSTOP to ensure comprehensive protection across all UK platforms. Visit www.gamstop.co.uk for more information.
Protection of Minors
It is illegal for anyone under the age of 18 to open an account or gamble with RaRaWin Casino. We employ stringent Know Your Customer (KYC) and age verification checks to ensure that no minors can access our services. If you share your devices with minors, we highly recommend using parental control software such as NetNanny or CyberPatrol to restrict access to gambling websites.
Independent Help and Support
You do not have to face problem gambling alone. There are numerous independent, highly trained organisations dedicated to providing free, confidential advice and support in the UK:
- BeGambleAware: Offers free, confidential help and advice to anyone worried about their gambling. Visit www.begambleaware.org or call the National Gambling Helpline on 0808 8020 133.
- GamCare: The leading UK provider of free information, advice, and support for anyone harmed by gambling. Visit www.gamcare.org.uk.
- Gamblers Anonymous (UK): A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem. Visit www.gamblersanonymous.org.uk.
- Gordon Moody: Provides residential treatment and intense support programmes for severe gambling addictions. Visit gordonmoody.org.uk.
If you have any questions regarding our Responsible Gambling policies, or require assistance setting up any of our protection tools, our dedicated Compliance and Customer Support teams are available 24/7 to assist you.