Effective Date: 1st January 2024
1. Introduction
Welcome to RaraWin Casino (referred to herein as "we", "us", "our", or "Our Casino"), operating via rarawincasino.uk. We are resolutely committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your personal data when you use our website and services, ensuring full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
As the Data Controller, we take our regulatory and legal responsibilities with the utmost seriousness, combining a premium entertainment experience with uncompromised data security.
2. Information We Collect
To provide our services, maintain regulatory compliance, and ensure a secure gaming environment, we may collect and process the following categories of data:
- Identity Data: First name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
- Contact Data: Billing address, residential address, email address, and telephone numbers.
- Financial Data: Bank account details, payment card details, and records of your deposits and withdrawals.
- Transaction Data: Details about payments to and from you, your wagering history, and other details of games you have played on Our Casino.
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types, operating system, and platform.
- Compliance & KYC Data: Passport, driving licence, utility bills, and source of wealth documentation required to satisfy our Anti-Money Laundering (AML) and Know Your Customer (KYC) legal obligations.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of a Contract: To register you as a new player, manage your account, process transactions, and provide customer support.
- Legal Obligations: To comply with our licensing requirements set forth by regulatory authorities, verify your age and identity, and prevent fraud, money laundering, and problem gambling.
- Legitimate Interests: To study how customers use our services, develop them, grow our business, and inform our marketing strategy, provided your fundamental rights do not override these interests.
- Consent: To send you direct marketing communications via email or SMS. You possess the right to withdraw your consent to marketing at any time.
4. Data Sharing and Disclosure
We do not sell your personal data. We may, however, share your information with strictly vetted third parties for the purposes set out in Section 3, including:
- Service Providers: Payment processors, game providers, and IT/system administration services.
- Regulatory and Legal Authorities: The UK Gambling Commission, law enforcement agencies, and other government bodies where we are legally compelled to do so.
- Credit Reference and Fraud Prevention Agencies: To verify your identity, perform affordability checks, and protect against financial crime.
5. Data Security
We have implemented state-of-the-art security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. All data transmitted between your device and Our Casino is protected using highly secure TLS/SSL encryption protocols. Furthermore, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a strict business need to know, and they are subject to a strict duty of confidentiality.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. By law, to comply with our AML, tax, and licensing obligations, we are required to retain basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a minimum of five (5) years after they cease being customers.
7. Your Legal Rights
Under the UK GDPR, you hold specific rights concerning your personal data. These include the right to:
- Request access to your personal data (a "data subject access request").
- Request the correction of incomplete or inaccurate data we hold about you.
- Request erasure of your personal data where there is no good reason for us continuing to process it (subject to our legal retention obligations).
- Object to the processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
8. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, or if you wish to exercise any of your legal rights, please contact our Data Protection Officer (DPO) at:
Email: [email protected]
Address: RaraWin Casino Compliance Department, [Insert Registered Address], UK
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.