Contact Us
At RaraWin Casino, we pride ourselves on delivering a truly premier gaming experience, supported by a world-class customer service team. We are here to assist you with any inquiries, technical issues, or account management requests you may have. Our dedicated British support agents are available around the clock to ensure your time with us is seamless and secure.
- Live Chat: Available 24/7 via the widget in the bottom right corner of your screen.
- Email Support: [email protected] (We aim to respond to all emails within 12 hours).
- Telephone: +44 (0) 800 011 2233 (Toll-free within the UK, available 08:00 - 22:00 GMT).
- Corporate Headquarters: RaraWin Gaming Group Ltd, 14-16 Rara House, Victoria Street, London, SW1E 5ND, United Kingdom.
About Us
RaraWin Casino was founded in 2018 by a collective of veteran British casino executives and elite cybersecurity experts. The name 'Rara' stems from the Latin concept of a 'rare bird'—something entirely unique and exceptional. We recognised a gap in the UK market for a platform that seamlessly marries the electrifying atmosphere of a premium Mayfair casino with the impenetrable security of modern cryptographic technology.
Our Mission: We are driven by a singular mission: to provide an unparalleled, thrilling entertainment experience that never compromises on player safety. We meticulously curate our game library from the world's most reputable software providers, ensuring that every spin, deal, and roll meets the highest standards of fair play and true randomness.
Commitment to Security & Fair Play: We employ advanced 256-bit SSL encryption to safeguard all transactions and personal data. Furthermore, our Random Number Generators (RNG) are rigorously and independently tested on a quarterly basis by internationally recognised testing facilities to guarantee mathematically fair outcomes for all our players.
Responsible Gambling
We view responsible gambling not merely as a regulatory requirement, but as our absolute moral imperative. Gambling must always remain a strictly recreational activity, never a means to solve financial difficulties. We are wholly committed to protecting our players from gambling-related harm.
Empathetic Support & Strict Controls
We empower our players to stay in control of their gaming behaviour by offering a comprehensive suite of responsible gambling tools:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to strictly control your expenditure.
- Reality Checks: Automated alerts that remind you how long you have been actively playing.
- Time-Outs: Temporarily suspend your account for periods ranging from 24 hours to 6 weeks.
- Self-Exclusion: A robust tool to block your access to RaraWin Casino for a minimum of 6 months up to 5 years.
Finding Help
If you feel that your gambling is becoming a problem, we urge you to seek immediate assistance. You are not alone. We strongly recommend contacting BeGambleAware at begambleaware.org or calling the National Gambling Helpline on 0808 8020 133. Additionally, we fully support and integrate with GAMSTOP, the national self-exclusion register for UK residents.
Terms and Conditions
Last Updated: 10 October 2026
By registering an account, accessing, or using the services provided at rarawincasino.uk, you explicitly agree to be bound by the following Terms and Conditions.
1. Eligibility and Account Registration
1.1. You must be at least 18 years of age and a resident of the United Kingdom to open an account with RaraWin Casino.
1.2. Only one account is permitted per household, IP address, and financial instrument.
1.3. We reserve the right to perform strict KYC (Know Your Customer) verification checks, requiring valid photographic ID and proof of address before processing any withdrawals.
2. Deposits, Withdrawals, and Winnings
2.1. All deposited funds must be cleared and originating from a payment method legally registered in your own name.
2.2. The minimum withdrawal amount is £20. We aim to process all verified withdrawal requests within 24 working hours.
2.3. Maximum payout limits apply and are explicitly detailed in our Banking Policy. Progressive jackpot winnings are exempt from maximum withdrawal limits.
3. Promotional Terms and Wagering
3.1. Unless otherwise stated, all bonus funds are subject to a 35x wagering requirement before they can be converted to withdrawable cash.
3.2. We reserve the absolute right to confiscate winnings and void bonuses if irregular play patterns or bonus abuse are detected.
4. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Privacy Policy
Effective Date: 10 October 2023
RaraWin Gaming Group Ltd ('We', 'Us', 'Our') acts as the Data Controller for all personal data collected via rarawincasino.uk. We are dedicated to respecting your privacy and strictly adhering to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Collection
We lawfully collect personal data to fulfill our contractual and regulatory obligations. This includes your name, date of birth, residential address, email, phone number, and financial transactional history.
2. How We Use Your Data
Your data is processed exclusively for the purposes of managing your account, executing secure financial transactions, fulfilling strict Anti-Money Laundering (AML) regulatory duties, and, with your explicit consent, delivering bespoke marketing communications.
3. Data Security and Retention
All sensitive information is housed on secure servers protected by state-of-the-art firewall infrastructure. We retain your personal data only for as long as is strictly necessary to comply with our legal and regulatory requirements (typically 5 years post-account closure).
4. Your Rights
Under the UK GDPR, you possess the right to access, rectify, or erase your personal data (the 'right to be forgotten'), provided this does not conflict with our overriding legal obligations. To exercise these rights, or to view our full Privacy Policy documentation, please contact our Data Protection Officer at [email protected].